Last updated: September 2026
This agreement contains the terms and conditions which apply to all S30 Studio (S30) memberships at S30 Surry Hills and S30 Edmondson Park (Agreement). This Agreement, once signed by you (the Client) and accepted by S30, constitutes the entire agreement between the parties. If this Agreement differs from anything you are told at the studio or over the phone, the terms of this Agreement apply.
If S30 does not enforce its rights under this Agreement at any time, it does not mean S30 has waived those rights.
You have a 14 day period from the date you sign this Agreement to cancel it. This only applies to new membership agreements. To cancel under this guarantee, notify us at the email address for your studio: surryhills@s30studio.com.au (Surry Hills) or edmondsonpark@s30studio.com.au (Edmondson Park).
This membership gives you access to the S30 studio you joined, either S30 Surry Hills or S30 Edmondson Park. Memberships are specific to that studio and do not include access to the other location.
On the day you sign your agreement, and each time you use our studio, you confirm to S30 that you are in good physical condition and know of no medical or other reason why you cannot or should not do active or passive exercise. Please also note there may be flashing or strobe lighting in classes. If this affects your health, it is your responsibility to advise staff before joining a class.
S30 staff and contractors are not medically trained and are not qualified to assess whether you can exercise without risking your health, safety or comfort. If you have any doubts about training with S30, we strongly urge you to seek expert advice before starting an exercise program.
You pay fees for ongoing memberships in advance, fortnightly or monthly, by direct debit from a bank account or credit card per your completed Direct Debit form. You can pay fees as far in advance as you like, up to the legal time limits. For advance payments, you must still provide account details for when the advance payments end. If your fees are not paid on the due date for any reason, S30 is entitled to suspend your studio access until payments are up to date and/or you have provided chargeable account details.
Membership commitment terms are 12 or 24 weeks. When your current term is due to end, it will automatically renew at the same membership type and price unless notice is given to cancel 14 days prior to renewal.
You are responsible for ensuring sufficient funds are in your nominated account on the day your direct debit is due. You must make sure your chosen payment method remains valid for the length of your agreement.
If you query a payment, S30 will endeavour to respond within 7 days. If you are not happy with our response, you may contact your financial institution, which will handle your query in line with its own policy.
S30 will continue to debit your nominated account without notice until the total outstanding amount is received. S30 will make a reasonable effort to let you know beforehand, by phoning or speaking with you at your studio, or writing to the address (post or email) you last gave us.
S30 may add to, change or remove our terms and conditions from time to time. This includes changes to a studio's opening and closing hours, services and facilities, and membership fees. You will be notified of any changes, and S30 has the right to make them.
S30 will give you at least 28 days notice of any changes, for instance by publishing them in our newsletter or on our website, placing a notice in the studio, or phoning or writing to the address (post or email) you last gave us.
All membership cancellations must be requested in writing via email to the address for your studio: surryhills@s30studio.com.au (Surry Hills) or edmondsonpark@s30studio.com.au (Edmondson Park). Cancellation requests will not be accepted in any other form, e.g. phone call, conversation or text message. To cancel a non-commitment membership, or to cancel a commitment membership before it auto-renews for a new term, 14 days notice is required. If you do not request to cancel before the end of your current term, it will automatically renew for another term. If you would like to cancel before your commitment has been fulfilled, you may opt to pay 50% of the remaining fees, and your membership will be cancelled immediately. If S30 does not fulfil its obligations to you, you may be able to cancel your membership; unless the law states otherwise, you won't have any other claim against S30 if this happens. Requests to cancel a membership, or notification under the Comfort Guarantee, must be provided by email and will not be accepted in class. A request to cancel a membership does not waive your obligation to pay the remaining commitment at the then-current membership rate.
S30 reserves the right to increase membership fees at any time after the minimum period of your membership agreement has ended. S30 will make a reasonable effort to tell you at least 28 days beforehand by writing to the address you last provided (which may be an email address). S30 will consider that you have received our letter or email on the second business day after it is sent.
You can freeze your membership (Suspension) for as many weeks as you need, there is no annual cap. A weekly admin fee applies for each week you are suspended, equal to 20% of your normal weekly membership rate. Please note that if you are within your minimum term or a subsequent renewal period, any suspension is not classified as a full payment toward your contract. If you have a medical reason, we will not charge the admin fee for an extended Suspension to allow you time to recover.
Suspensions can be requested through the S30 App, with at least 1 week's notice before the suspension is to begin, booked in 1-week blocks. S30 cannot backdate any Suspension requests. S30 does not accept pro-rata payments or freeze your direct debits outside an official Suspension. You cannot freeze your membership payments during a Notice Period.
A Late Cancellation results in a charge of $7.50 to your account. A No Show results in a charge of $15.00. Charges are processed within 7 days of the relevant class.
Due to the nature of our classes, we are unable to accommodate late arrivals, as this disrupts the rest of the class. Please arrive at least 5 to 10 minutes early so you have adequate time to prepare and your workout can begin on time.
As S30 is a Hip-Hop and RnB themed studio, the music played during classes may include explicit language. By signing these terms and conditions you acknowledge you are aware of this.
If you believe any studio activities might risk your health, you must inform S30 of how and why in writing with full details. You must also tell us if your medical condition changes after you join. S30 may choose to refuse your membership agreement until your doctor agrees in writing that you are fit to exercise, or you show S30 proof that you have received medical advice on an appropriate exercise program.
You must not use studio facilities if you have an infection, contagious illness or physical ailment such as an open cut or sore, or if there is any other risk, however small, to other members and guests.
We sometimes film or photograph the studio, so it is possible you will appear in the background. By signing your agreement, you allow us to use your image in promotional and other business-related material.
All agreement fees include goods and services tax (GST). Your fees will change in line with any government GST rate changes, even if you are within your minimum term.
Your agreement is subject to Australian law and is governed by the laws of the state where your studio is located. If a court decides that any section of your agreement is invalid or unenforceable, that section will be deleted from the agreement, and the remaining sections will stay valid and enforceable.
Under the Competition and Consumer Act 2010, we guarantee that our recreational services are provided with due care and skill, fit for any purpose you have told us you are using the services for or for a result you have told us you wish to achieve, and supplied within a reasonable time. However, under certain legislative provisions we may ask you to agree that these conditions do not apply to you. By signing the agreement, you agree that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury resulting in death) because the services were not rendered with due care and skill, or were not reasonably fit for their purpose. This change to your rights does not apply if your death or injury is due to our gross negligence, as defined in the Fair Trading (Recreational Services) Regulations 2004.
If you have any questions about these terms, contact us at surryhills@s30studio.com.au (Surry Hills) or edmondsonpark@s30studio.com.au (Edmondson Park).